Terms and conditions

TERMS & CONDITIONS

Cruise-Russia is a division of The Beyond Travel Group and  as such is fully accredited with the AFTA Travel Accreditation Scheme (ATAS) and is a member of the Council of Australian Tour Operators (CATO – member TO1039) and Australian Federation of Travel Agents (AFTA)

VALIDITY, PRICES & GST
All prices stated on this website are in AUD. Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in supplier costs outside the control of Beyond Travel. However, no surcharges will apply once final payment has been received. Most overseas products featured in the website are exempt from the Goods and Services Tax. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc.

DEPOSITS & BALANCE DUE
To secure a cruise booking, a non-refundable deposit of 25% (unless otherwise specified at time of booking) of the cruise price will be required within 7 days:
The final balance is due 90 days prior to cruise departure. If full payment is not received on time, the booking may be treated as cancelled and subject to applicable cancellation fees.


PAYMENT
Payment may be made by cheque, direct deposit or credit card: Visa, MasterCard, American Express. A merchant fee of 1.4% will be charged for payments made by Visa and MasterCard and 2% for American Express. Credit card fees inclusive of GST. For direct deposits, please transfer payment to the following bank accounts and scan and email the transaction record along with your booking reference number to info@cruise-russia.com.au:

Australia CBA – Clarence & King Street Branch, Sydney
BSB: 062-032 Account: 1016 8338
Account Name: Beyond Travel Group Pty Ltd Client Account

New Zealand ANZ – 15 Mercari Way, Auckland
BSB: 010-277 Account: 0157342-00
Account Name: Beyond Travel Group Pty Ltd

Travel agents:
Smartmoney (code: RBSYD) –
Australia Only
Paymentgate (code: AARU) –

Australia & New Zealand
Enett (code: 200262) – Australia
Enett (code: 300478) – New Zealand


SERVICE FEES, CANCELLATIONS & REFUNDS
Amendments: one amendment will be provided free of charge; further amendments may incur a service fee of $55, inclusive of GST.
Cancellations: cancellations must be received in writing. Prior to commencement of the cancelled service, the following penalties inclusive of GST will apply, unless otherwise advised:

91+ days Loss of deposit
90-42 days 50% fee
41-20 days 80% fee
19–0 days 100% fee

Note: free cancellation (within 7 days) does not apply on cruises with last cabin availability.

Visa support documentation, rail, coach and theatre tickets are non-refundable once issued or purchased. Airline tickets and rail passes which have been issued are subject to cancellation fees imposed by the airline or rail company.

Refunds: no refund is available for cancellations once travel arrangements have commenced or “no-shows” due to personal negligence or choice. Beyond Travel does not authorise any overseas supplier or hotel to promise refunds on our behalf. All claims for refunds or reimbursements must be received in writing within 3 weeks from the date the service was provided.


TOUR / CRUISE CANCELLATION
Beyond Travel and its principals reserve the right to cancel any cruise up to 4 weeks before departure. Should a cruise be cancelled, alternative arrangements of as close a standard as practicable will be recommended:- however if a suitable alternative is not found, a full refund will be offered. Should you accept an alternative that is at a cheaper price, we will refund the difference. Once a
suitable alternative has been offered or the fare has been refunded, Beyond Travel accept no further liability.
In the unlikely event that a ‘Guaranteed Departure’ cruise must be cancelled for reasons beyond the operator’s control, alternative arrangements will be offered of similar standards or a full refund of the cruise/tour.

SHIP, HOTEL & ITINERARY CHANGES
Beyond Travel and its principals will do everything possible to make sure your holiday goes according to plan; however, sometimes an unforeseen event occurs to cause changes to itinerary, hotel or vessel in which case an alternative of similar standard will be arranged.
Beyond Travel will notify you on these changes as soon as possible, but be under no further obligation.

TOUR CONDITIONS & SPECIAL REQUESTS
The services we provide are suitable for almost anyone and age is seldom an issue. An eagerness to be involved and a positive approach to travel will result in a satisfying and rewarding holiday. It is however your responsibility to ensure that you have a suitable level of fitness to undertake your chosen travel itinerary and you must inform Beyond Travel of any medical condition that may prevent your full participation. For the enjoyment and safety of our passengers, Beyond Travel and its principles reserve the right to substitute hotels and amend itineraries if necessary to do so.

Beyond Travel should be advised at time of booking of any dietary requirements or special requests, such as bedding preferences, non-smoking rooms, etc. Whilst we can not guarantee, we will place those requests and endeavour to have the supplier honour these requests when possible.


DOCUMENTATION
Cruise documents are normally forwarded to you or your travel agent approximately 3-4 weeks before the commencement of your cruise. If you are departing Australia or New Zealand more than 4 weeks before joining your cruise, please advise Beyond Travel or your travel agent at the time of booking.


PASSPORTS & VISAS
Australian and New Zealand citizens must hold a current passport which must be valid for at least six months after your entry into a foreign country. Russia has strict visa requirements and further information can be found here It is the responsibility of the individual to obtain the required visas prior to departure. Failure to do so which results in the need to cancel travel arrangements will incur normal cancellation penalties.


INSURANCE
We strongly recommend you purchase appropriate international travel insurance at the time you pay deposit. Cancellation and refund conditions are strictly enforced; therefore, we recommend that you carry comprehensive travel insurance which covers cancellation due to unforeseen circumstances or those beyond your control. Ask your travel agent or Beyond Travel consultant for a choice of policies.


RESPONSIBILITY
Beyond Travel Group Pty Ltd, trading as Beyond Travel, is an intermediary and acts only in the capacity of agent for the passengers in all matters of transportation, tour and cruise operations and other services. All receipts, tickets or vouchers are issued subject to the terms and conditions under which services are provided. To the fullest extent permitted by law. Beyond Travel assumes no responsibility for loss, injury, accident, delay, damage or irregularity that may be caused to person or property, however caused or arising during any cruise or tour under its management, sponsorship or procurement. Travellers acknowledge that reasonable changes may be made, and it is the responsibility of the passengers to make sure that they are in possession of the proper travel documents. The issuance and acceptance of receipts, tickets, or vouchers shall be deemed consent to the above conditions. If Beyond Travel’s services are not supplied to a consumer, its liability is limited to the re-supply of the services or payment of the cost of having those services resupplied. Nothing in this document is intended to limit or waive any applicable consumer guarantee under the Australian Consumer Law with respect to the provision of services with due care and skill, within a reasonable time (if no time is set) and that they be fit for any specified purpose.